Healthcare
Kiosks obviously improve a customer´s shopping experience, no matter where.
Self service is probably best known for its sales applications. Many business make extensive use of all of the possibilities that kiosks have to offer. In return they reap the benefits of their investement in the form of increased sales revenue.
The popularity of the use of kiosks in the salesmarket is increasing due to the fact that clients are becoming increasingly familiar with the technology, and are pepared to prefer a kiosk to any manned information desk.
Some possible applications include:
- Self scanning terminals where the client can check the price of a certain product
- Checkout systems where the client scans, bags and pays for products
- Card terminals where cummulated loyalty points can be spent
- Digital signage and advertising-terminals for displaying current promotional actions
- Information terminals which offer advise and recommendations towards clients, based upon the clients preferences
- Interactive shop and product search
- Interactive solutions for customer retention systems
- List, sitemap and location finder for available shops
- Product advertisement on digital signs
- Gift service (online or offline solution)
- Digital in-store merchandising
Use of self-service in retail can increase revenue by cutting down on staff costs, decrease pressure on staff, decrease waiting times for customers and serve at unsociable hours.They also impact hugely on customer satisfaction by giving customers the ability to service themselves quickly and easily, getting what they want, when they want it.
Some advantages:
- Increase of sales volume by increasing the variety of advertisement and information channels
- The possibility to provide offerings matched to the interest of the customer.
- Offer catchy eye candy by using interactive solutions to improve product placement
- Increase the innovative image of the shop
- Avoid unnecessary printing costs by using a digital solution
- Introduce a new medium to communicate with your customer